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Terms & Conditions


Terms and Conditions

1. Acceptance Clause

Tutirobo, is a pet intelligent hardware product that needs to be used in combination with hardware (robot) and software (“APP” or “Software” in the alternative), (all of which shall be referred to herein as the “Product”).  This End User Agreement (“Agreement”) is between the individual consumer or business entity that will use the Product (“You,” “User” or “Customer” in the alternative) and DTK Computer FZE (“Us,” “Our,” “We,” or “Tutirobo” in the alternative).
Before using Our Product, carefully read the following terms and conditions. Tutirobo may update the Agreement, at any time, and without prior notice. Any changes to the Agreement will be published on Our website. Upon the Agreement being updated, you shall be bound by the same. Accordingly, any modified use protocol is effectively substituted for the original use protocol once published on the website. The above-mentioned guidelines and rules, published on Our website shall form part of this Agreement.
Should you disagree with the terms of this Agreement, You are instructed not to use the Product, as use of the Product, as stated hereinabove, indicates Your complete and unconditional acceptance of the terms and conditions of this Agreement and You shall be deemed to have understood and fully agreed to the terms of this Agreement, inclusive of all changes thereto.


    We are not responsible if the information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
    This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.


      Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
      We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.


      Prices for our products are subject to change without prior notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without prior notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the Service.

      2. Compliance with the Law

      You agree to comply with the applicable laws in relation to Your use of the Product and assume full responsibility for Your use of Your username and password. If Your actions violate any applicable laws, You assume full legal responsibility for the same.
      If, for any reason whatsoever, Tutirobo has reason to believe that any of Your actions, including, but not limited to, any of Your statements and other actions, violate or may violate any of the applicable laws, Tutirobo may terminate Your account registered with Us, at any time, without any prior notice.

          3. Your Registration Obligations

          In order to use the Product, please create an account by registering Your email address and creating a password. Tutirobo has the right to suspend or terminate Your account and deny Your use of the App at any time, if You provide any information that is illegal, immoral or Tutirobo considers, in its sole discretion, inappropriate to display on the Tutirobo. Tutirobo is not liable for any registration data of any user, including, but not limited to, the identification, verification of the authenticity, and/or accuracy of any registration data.

          4. User Account, Password and Security

          After successfully completing the registration process for this Product, You can use your email address and password to log in to Your Tutirobo account (hereinafter referred to as "Account"). It is your responsibility to protect your Account security and Tutirobo shall not be liable for the same.
          You are fully responsible for all activities in relation to use of Your Account. You understand and agree that:
          1) if Your Tutirobo Account is being used without Your authorization, or any other security issue occurs, you will notify Tutirobo immediately;
          2) if You fail to keep your Account and password, Tutirobo cannot and will not be liable for any loss or damage arising therefrom;
          3) each User is fully responsible for all actions and events in respect of their Account. If You fail to keep Your Account number and password confidential, You shall assume full liability for the same.  

            5. Responsibility of the Content Provider

            Subject to the applicable laws, any text, photos, graphics, video, information, or other information (hereinafter referred to as "Content ") published or uploaded through the APP, whether publicly or privately transmitted, is the responsibility of the Content provider.
            Tutirobo cannot control the Content transmitted through the APP, accordingly it does not guarantee the accuracy, integrity, or quality of the Content. You agree and understand that You may be exposed to unpleasant, inappropriate, or offensive Content when using this APP.
            Under no circumstances shall Tutirobo be liable for any Content. Tutirobo shall have the right to stop the transmission of any of the Content and to take appropriate action in accordance with the law, including, but not limited to, the suspension of the User's use of the Product, retention of the relevant records and reporting of the same to the relevant authorities.

              6. User Behavior

              Customer agrees that this Product shall be used in accordance with the applicable law and will not be used for any illegal or improper activities including, but not limited to, the following:
              1) publishing or otherwise transmitting information in an effort to do the following or which includes the following:
              spread rumors, disturb social order and destabilize society; disseminate obscenity, pornography, gambling, violence, murder, terror or abetting a crime; insulting or defaming others and infringing upon their lawful rights; contains false, fraudulent, harmful, coercive Content, infringes upon the privacy or intellectual property of others, harassment, slander, vulgarity, indecency, or other morally repugnant Content; contains other Content restricted or prohibited by the applicable laws;
              contains Content that Tutirobo, in its sole discretion, considers unsuitable for publishing;
              2) harming the lawful rights and interests of others in any way;
              3) impersonating any other person or institution, or making false statements or false representations relating to any person or institution;
              4) any Content known to, but not entitled to, be published, sent by e-mail or otherwise communicated on the basis of any law or contractual or legal relationship (e.g. internal, exclusive and confidential information known or disclosed as a result of an employment relationship and/or a confidential contract);
              5) publishing or otherwise transmitting the contents of copyright, patent, trademark, trade secret or other exclusive rights that infringe upon others;
              6) any advertisement letter, promotional material, spam, promissory note, chain letter, direct sale or any other form of solicitation material to be published, sent or otherwise transmitted;
              7) publish, send or otherwise transmit computer viruses (including, but not limited to, Trojans (trojan horses), worms, time bombs, flies (cancelbots) or any other computer code, archives and programs designed to interfere with, disrupt or restrict the functions of any computer software, hardware or communication device;
              8) interfere with or disrupt the server or network connected to this Product, or violate any regulations, procedures, policies or regulations governing this Product, or  connecting network;
              9) stalking, human search or other harassment;
              10) Intentionally or unintentionally violating any applicable local or national law and any rule having legal effect;
              11) Intercept, tamper with, collect, store or delete, without lawful authorization, personal information or other data of another person, or use such information obtained for any unlawful or improper purpose.
              You understand and accept that Tutirobo does NOT have full control over the User's usage behavior, and You agree to assume all risks without relying on Tutirobo, when using any Content, including relying on the accuracy, completeness or practicality of the foregoing. Tutirobo is not responsible for any interaction or communications between Users and User assumes full liability for the same.  As stated hereinabove, Tutirobo may suspend or terminate a user’s account, in its sole discretion.
                You understand and agree that, in accordance with the applicable laws, or on the basis of good faith, the Contents must be preserved or disclosed for the following purposes or to the extent reasonably necessary:
                a) compliance with legal procedures;
                b) the execution of this Agreement;
                c) in response to any third party's claim;
                d) protect the rights, property or personal safety of Tutirobo, its users and the public; and
                e) for any other reason Tutirobo deems necessary.


                You are aware of the unbounded nature of the Internet and agree to abide by all local laws and regulations in respect of online behavior and content. You agree to comply with all applicable laws and regulations for the transmission of information from your country or region.

                8. PUBLIC INFORMATION PROVIDED IN Tutirobo

                In respect of the Content published by the User in the Tutirobo, the User warrants that it is the copyright owner or has obtained legal authorization for the same.
                And that the Content will not infringe upon the legal rights and interests of any third party, and the User agrees to grant Tutirobo the global, exclusive, free, irrevocable, and transferable right to use and sub-license the Content in perpetuity.

                  9. COMPENSATION

                  As a result of the Content You provide, publish or transmit through this Product, Your breach of this Agreement, or Your infringement of any rights of others, thereby deriving or causing any claim or claim by any third party, including reasonable attorney's fee.
                  You agree to indemnify Tutirobo and its subsidiaries, affiliated enterprises, officers, agents, brand owners or other partners and employees against damage and assume full legal liability arising therefrom.

                  10.  General Measures on Use

                  You agree not to copy, sell, resell or use for any other commercial purpose any part of this Product.
                  In respect of the use of the Product, Tutirobo has the right to establish general measures and restrictions, including, but not limited to, the maximum period during which the Product will retain the published Content or other published content, and the maximum number of times you use this APP (and the maximum time limit for each use) in a given period of time.
                  If any information, communication information or other Content released or transmitted through this Product is deleted or not stored, You agree that Tutirobo shall not be held liable for the same. And You agree that Tutirobo has the right to change these general measures and restrictions at any time, whether notified or not, in its sole and absolute discretion.

                     11. Modification of Product

                    Tutirobo has the right to modify or terminate the Product (or any part thereof) temporarily or permanently at any time, whether notified or not. You agree to any modification, suspension or termination of the Product and You agree that Tutirobo is not liable to You or any third party for the same.

                    12.  Termination of services

                    You agree that Tutirobo may terminate the use of your Account or Your use of the APP for any reason, including, but not limited to, lack of use, or if Tutirobo believes that You have violated the letter and spirit of this Agreement, and accordingly, all Your Content will be deleted.  You agree that if Your use of the Product is interrupted or terminated or Your Account is closed and the Content is deleted, Tutirobo shall not be liable to You or any third party.

                    13. Transactions with Advertisers and Other Third Parties

                    You assume full liability for any form of communication or business dealings with advertisers and other third parties through this APP, or participation in promotional activities, including payment and delivery of related goods or services, and any other relevant terms, conditions, warranties, or declarations reached, solely for your conduct with advertisers and other third parties. Tutirobo shall not be liable for any loss or damage of any nature, whatsoever, that You have suffered because of any of the foregoing transactions or the aforementioned advertisers and/or other third parties.

                    14. Exclusive Rights of Tutirobo

                    You understand and agree that this Product and the related Software used by this Product contain proprietary and confidential information protected by the applicable laws. You also understand and agree that the contents of the sponsored advertisement or information presented to You through this Product or advertisers are also protected by the law of copyright, trademark, service trademark, patent right or other exclusive right. Without the express authorization of the Tutirobo or the advertiser, you shall not modify, lease, lend, sell, distribute any part or all of this Product, or develop derivative works. Tutirobo only grants You personal, non-transferable and non-exclusive rights to use the destination code of its Software on the interface provided by the Tutirobo, and You may not (and shall not allow any third party) to copy, modify, create derivative works, perform restoration works, Software reverse engineering, or otherwise discover the original code, or sell, transfer, reauthorize or provide security for the creation of the Software, or otherwise transfer any right to the Software. You agree to use this Product through the interface provided by the Tutirobo rather than by any other means.

                    15. Guarantees

                    You clearly understand and agree that:
                    1) Tutirobo does not provide any express or implied warranty whatsoever, including, but not limited to, commercial suitability, merchantability, fitness for a particular purpose;
                    2)Tutirobo does not guarantee that this Product will meet Your requirements; this Product will be free from interference, timely delivery, safe and reliable or error-free;
                    3) You obtain any information at Your own expense and at Your own risk, You will be responsible for any damage to your mobile phone system, device or data loss caused by any information download; and
                    4) any suggestions or information You have obtained from or through this Product, whether in writing or orally, shall not constitute any warranty unless expressly provided in this Agreement.

                    16. Limitation of liability

                    You expressly understand and agree that Tutirobo shall not be liable for any direct, indirect, incidental, special, derivative or punitive damages arising out of, but not limited to, profits, reputations, applications, data losses or other intangible losses:
                    1) the use or unavailability of this Product;
                    2) costs incurred to replace any goods, data, information, services, messages received or transactions concluded from or through this Product;
                    3) Your transmission or data is accessed or altered without authorization;
                    4) any statement or act made by any third party through this Product;
                    5) other matters relating to this Product, except as expressly provided in this Agreement; and/or
                    6) a third party to publish or deliver fraudulent information in any way, or induce the User to suffer economic losses.

                    17. Tutirobo Trademark Information

                    Tutirobo and other Tutirobo registered trademarks, marks and product and service names are trademarks of Tutirobo companies (hereinafter referred to as "Tutirobo Marks "). Without Tutirobo’s prior written consent, You agree not to display or use Tutirobo Marks in any way, or to indicate your right to display or use Tutirobo marks.

                    18.  Exclusive Rights of Users

                    Tutirobo’s Product is provided “as is” and Tutirobo expressly rejects any express or implied warranty, including, but not limited to, commercial use or suitability for a particular purpose, as to the "service," "information" or "Product.” Tutirobo is not liable for any direct, indirect, incidental or consequential derivative loss arising out of "services," "information" or "Product.”
                    If You infringe upon the intellectual property rights of others, Tutirobo will delete specific Content or terminate Your use of the Account in accordance with national laws and regulations, or, where appropriate, its terms of service or its relevant normative provisions.
                    Tutirobo respects rights of others (including intellectual property rights), but also requires Our users to respect the rights of others. Tutirobo may, where appropriate, and at its sole discretion, terminate the Account of Users who infringe or violate the rights of others.
                    If You believe that the copyright of Your work has been infringed or your intellectual property rights have been infringed upon, You should contact Tutirobo in a timely manner and provide detailed evidence of the same.

                    19. Return of product

                    You can return the purchased product within 10 days of your purchase order. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. A Return Authorization Form is required prior to shipping the product back. You will be responsible of the cost of shipping back the product to our warehouse. Once your return is received and inspected, we will notify you with an email that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 business days.

                    20. GENERAL PROVISIONS

                    1) this Agreement, community guidelines, and disclaimers constitute Your entire agreement with Tutirobo and regulate Your use of the Product. You must also comply with the applicable additional terms and conditions when using related services, content or software provided by third parties.
                    2) This Agreement and Your relationship with Tutirobo are governed by the laws of Dubai, UAE. Any dispute arising out of or in connection with this Agreement, including any question regarding its existence, validity, or termination, shall be referred to and finally resolved by arbitration under the Arbitration Rules of the DIFC – LCIA Arbitration Centre, which Rules are deemed to be incorporated by reference into this clause.  The seat of arbitration shall be Dubai. The language of arbitration shall be English, and the number of arbitrators shall be one.

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